Shipping policy
Shipping Policy
Order Processing Time:
- All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates and Delivery Estimates:
- We offer standard shipping at a flat rate of $6.99 for all domestic (USA) orders.
- Free shipping on orders over $200 (USA Only).
- Estimated delivery times:
- Standard Shipping: 5-7 business days on most orders
- Expedited Shipping: 2-3 business days (available for an additional fee)
International Shipping:
- We currently offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout.
- Customers are responsible for any customs fees, duties, and taxes that may apply.
Order Tracking:
- Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your package using the link provided.
Shipping Address:
- Please ensure that your shipping address is correct and complete. We are not responsible for packages delivered to an incorrect address.
Shipping Delays:
- While we strive to meet all delivery times, please note that occasionally there may be delays due to factors beyond our control (e.g., weather, holidays, carrier delays).
- If your order is significantly delayed, please contact us at support@ZenShadowCreations.com for assistance.
Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact us immediately at support@ZenShadowCreations.com. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Contact Us:
- If you have any questions or concerns regarding your shipment, please contact our customer service team at support@ZenShadowCreations.com.