Shipping Policy

Shipping Policy

Welcome to Zen Shadow Creations! We are committed to delivering your orders promptly and ensuring your satisfaction with our shipping services. Please read through our shipping policy to understand the details of our shipping procedures, times, and costs.

Order Processing

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
  • Processing Time: Orders are typically processed within 1-3 business days. Processing times may vary during peak periods or due to high demand.

Shipping Methods & Delivery Times

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Express Shipping: Estimated delivery time is 1-2 business days.

Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control.

Shipping Rates

  • Standard Shipping: $5.99 flat rate (free on orders over $50).
  • Expedited Shipping: $12.99 flat rate.
  • Express Shipping: $19.99 flat rate.

Shipping rates are calculated at checkout based on your selected shipping method and order total.

International Shipping

We offer international shipping to select countries. Delivery times and shipping rates for international orders will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our carrier's website.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Orders cannot be shipped to multiple addresses. If you need to ship to multiple addresses, please place separate orders for each address.

Lost or Damaged Packages

  • If your package is lost in transit, please contact us at Support@ZenShadowCreations.com and we will assist you in resolving the issue.
  • If your package arrives damaged, please take photos of the damaged packaging and items, and contact us immediately at Support@ZenShadowCreations.com. We will work with you to resolve the issue and arrange for a replacement or refund.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy Page.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at Support@ZenShadowCreations.com.

Thank you for shopping with [Your Store Name]! We appreciate your business and are dedicated to providing you with an excellent shopping experience.